TenaZ Online Shopping Terms and Conditions
1. Company Information
These Terms and Conditions govern the use of this website and the purchase of products from:
TenaZ International Diet Clinic (Pty) Ltd
Registration No: 2025 / 337483 / 07
Republic of South Africa
Physical Address: 5 Hluhluwe Road, Paulshof, Sandton, Gauteng, 2191, South Africa.
WhatsApp: +27 62 068 7180
Email: admin@tenaz.co.za
Website: www.tenaz.co.za
(“TenaZ”, “we”, “us” or “our”)
These Terms apply to all users of the website and all customers purchasing products through:
• The TenaZ website
• WhatsApp orders
• Agent-assisted orders
• Telephonic or electronic communication
2. Agreement to Terms
By accessing this website, placing an order, or completing payment for any product, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
Completion of payment by any accepted payment method shall constitute full acceptance of these Terms and all incorporated policies.
Where an order is placed on behalf of a customer by a TenaZ employee, agent, affiliate or representative, the customer confirms that payment of the invoice constitutes acceptance of these Terms and Conditions.
If you do not agree to these Terms, you must not use this website or purchase products from TenaZ.
These Terms incorporate by reference:
• The Refund, Returns & Payment Policy
• The Privacy Policy & POPIA Notice
Nothing in these Terms limits or excludes any rights afforded under the Consumer Protection Act (CPA).
By placing an order, the customer confirms that they are 18 years of age or older and legally capable of entering into binding agreements.
3. Orders, Acceptance & Availability
All orders are subject to availability and confirmation by TenaZ.
Placing an order does not constitute acceptance by TenaZ. An order is only confirmed once full payment has been successfully processed and received by TenaZ.
In the event that a product becomes unavailable after payment has been received, TenaZ may:
• Place the product on backorder and dispatch once stock becomes available;
• Offer a reasonable alternative product; or
• Refund the amount paid, in accordance with applicable law.
Where a product is placed on backorder, the customer will be notified of the expected dispatch timeframe.
TenaZ reserves the right to:
• Refuse or cancel any order prior to dispatch;
• Limit quantities purchased;
• Refuse, cancel or limit orders suspected of fraud, abuse, unauthorized resale, redistribution, or commercial exploitation without written approval.
4. Pricing and Pricing Errors
All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
TenaZ reserves the right to change product prices at any time without prior notice. The price applicable to an order will be the price confirmed at the time payment is received.
While every effort is made to ensure pricing accuracy, errors may occur due to typographical mistakes, system errors, or human error.
If a product is listed at an incorrect price due to a genuine or obvious error, TenaZ reserves the right to cancel the order prior to dispatch.
If payment has already been received for an incorrectly priced product, TenaZ may:
• Cancel the order and refund the amount paid; or
• Offer the customer the option to pay the price difference before dispatch.
TenaZ shall not be obligated to honour a price that is clearly the result of a genuine or obvious error.
5. Payment Terms
TenaZ accepts payment via approved payment methods made available from time to time.
Completion of payment by any accepted payment method constitutes full acceptance of these Terms and all incorporated policies.
Orders will not be dispatched until full payment has been received and cleared.
Detailed provisions regarding refunds, reversals, chargebacks, underpayments, and overpayments are governed by the Refund, Returns & Payment Policy, which forms part of these Terms.
6. Delivery
Delivery of products is subject to the provisions set out in the Refund, Returns & Payment Policy.
By placing an order, the customer confirms that the delivery details provided are accurate and complete.
Risk in the goods passes to the customer upon delivery to the address provided at the time of order.
Proof of delivery issued by the courier (including delivery confirmation, signature or delivery photograph) shall constitute prima facie proof of delivery.
7. Product and Health Disclaimer
TenaZ products are Category D Complementary Medicines (D34.12 – Multiple Substance Formula, S0). This unregistered medicine has not been evaluated by the South African Health Products Regulatory Authority (SAHPRA) for its safety, quality or intended use. TenaZ products are not intended to diagnose, treat, cure, or prevent any disease.
All product descriptions, testimonials, marketing materials, and information provided on the website or through electronic communication are for informational purposes only and do not constitute medical advice.
Customers should consult a registered healthcare professional before using any TenaZ product, particularly if they are pregnant or breastfeeding, have a medical condition, or are taking medication.
Individual results vary and are not guaranteed. Differences in results are not grounds for refunds.
Use of TenaZ products is at the customer’s own risk. TenaZ shall not be liable for any adverse effects resulting from failure to follow usage instructions, underlying medical conditions, allergic reactions, or use contrary to medical advice.
No information provided by TenaZ shall be interpreted as professional medical, nutritional, or therapeutic advice, and customers rely on such information at their own discretion.
8. Limitation of Liability
To the maximum extent permitted by applicable law, TenaZ shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of this website or the purchase or use of any products. Nothing in this clause limits liability where such limitation is not permitted under the Consumer Protection Act (CPA).
TenaZ shall not be liable for:
• Delays caused by suppliers, couriers, or circumstances beyond its reasonable control;
• Loss arising from incorrect information provided by the customer;
• Misuse of products or failure to follow usage instructions;
• Decisions made by customers based on information provided on the website or through marketing materials.
Nothing in these Terms excludes or limits liability where such exclusion is not permitted under the Consumer Protection Act (CPA) or any other applicable law.
Subject to applicable law and the Consumer Protection Act (CPA), TenaZ’s total liability in relation to any claim shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
The customer acknowledges that the pricing of products reflects this allocation of risk and limitation of liability.
9. Indemnity
The customer agrees to indemnify and hold harmless TenaZ, its directors, employees, agents, affiliates, and representatives from and against any claims, losses, damages, liabilities, or expenses (including reasonable legal costs) arising out of or in connection with:
• The customer’s misuse of any product;
• Failure to follow usage instructions;
• Use of products contrary to medical advice;
• Any unlawful or negligent conduct by the customer;
• Any breach of these Terms and Conditions.
This indemnity applies to the maximum extent permitted by applicable law and does not limit any consumer rights under the Consumer Protection Act (CPA).
10. Intellectual Property and Website Use
All content on this website, including but not limited to text, product names, descriptions, graphics, logos, images, videos, downloads, and digital materials, is the property of TenaZ or its licensors and is protected by applicable intellectual property laws.
The NODIET Method, product structures, branding elements, and marketing materials remain the intellectual property of TenaZ.
No user may:
• Copy, reproduce, distribute, modify, or republish any website content for commercial purposes;
• Use TenaZ trademarks, branding, product names, or marketing materials without prior written consent;
• Represent themselves as affiliated with TenaZ without authorization.
Limited permission is granted to access and use this website for personal, lawful, and non-commercial purposes only.
Unauthorized use of TenaZ intellectual property may result in legal action.
The NODIET Method, product structures, educational content, and training materials may not be reproduced, distributed, adapted, or commercially exploited without prior written consent from TenaZ.
11. Account Responsibility and Security
Where a customer creates an account on the TenaZ website, the customer is responsible for maintaining the confidentiality of their login details and for all activities conducted under their account.
Customers must ensure that the information provided during registration or checkout is accurate and complete.
TenaZ shall not be liable for any loss arising from unauthorized access to a customer’s account resulting from the customer’s failure to safeguard their login details.
If a customer suspects unauthorized use of their account, they must notify TenaZ immediately.
TenaZ reserves the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.
12. Third-Party Services and Links
The TenaZ website may contain links to third-party websites, services, or payment providers for convenience.
TenaZ does not control and is not responsible for the content, policies, or practices of any third-party website or service.
Any transactions, dealings, or interactions between a customer and a third party are solely between the customer and that third party.
TenaZ shall not be liable for any loss or damage arising from the use of third-party services, including payment providers or courier services.
13. Amendments to Terms
TenaZ reserves the right to update or amend these Terms and Conditions from time to time.
Any amendments will apply to orders placed after the updated Terms have been published on the website.
The version of the Terms applicable to a customer’s order will be the version in effect at the time payment is completed.
It is the customer’s responsibility to review these Terms periodically.
14. General Provisions
TenaZ shall not be bound by any representations, guarantees, promises, pricing variations or statements made by employees, agents, affiliates or third parties that are not expressly authorised in writing by TenaZ. Customers are encouraged to rely only on information published on the official TenaZ website or confirmed in writing by TenaZ Head Office.
These Terms and Conditions constitute the entire agreement between TenaZ and the customer in relation to the use of the website and the purchase of products.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
No failure or delay by TenaZ to exercise any right under these Terms shall constitute a waiver of that right.
TenaZ shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, strikes, civil unrest, load shedding, supplier failure, courier disruptions, system failures, or government restrictions.
No variation of these Terms shall be binding unless published on the official TenaZ website.
The customer agrees that electronic communications, invoices, confirmations and notices sent by TenaZ via email or electronic platforms shall constitute written communication for purposes of legal compliance.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any dispute arising from the use of this website or the purchase of products from TenaZ shall be subject to the jurisdiction of the courts of South Africa, without limiting any consumer’s right to approach a competent court as provided for under the Consumer Protection Act.
The parties agree to first attempt to resolve any dispute arising from these Terms or any transaction in good faith through direct communication before initiating formal legal proceedings, without limiting any rights afforded under the Consumer Protection Act (CPA).
Nothing in this clause limits any rights a consumer may have under the Consumer Protection Act (CPA).
16. Website Use and Acceptable Conduct
Users may only use the TenaZ website for lawful purposes. Users must not:
• interfere with, disrupt or attempt to gain unauthorised access to the website, servers or systems;
• upload or transmit viruses, malware or harmful code;
• impersonate any person or entity, or misrepresent affiliation with TenaZ;
• use the website to send spam, unsolicited communications, or unlawful content;
• engage in conduct that is defamatory, abusive, harassing, threatening, or that violates the rights of others.
TenaZ reserves the right to restrict or suspend access to the website or any account where unlawful, abusive, fraudulent or harmful activity is suspected.
17. Website Availability and No Warranty
The website and its content are provided “as is” and “as available”. While TenaZ takes reasonable steps to ensure accurate information and availability, we do not warrant that the website will always be uninterrupted, error-free, secure, or free of viruses or harmful components.
TenaZ may update, suspend, or withdraw website functionality at any time where necessary for security, maintenance, upgrades, or operational reasons.
While TenaZ takes reasonable steps to ensure that all information, product descriptions, pricing, testimonials and marketing materials are accurate and up to date, errors, omissions or outdated information may occur. TenaZ reserves the right to correct any errors and shall not be bound by inaccurate information published due to typographical, technical or human error.
TenaZ shall not be liable, to the extent permitted by applicable law, for any loss of data, order history, account information, or website functionality resulting from system failures, cyber incidents, or technical disruptions beyond its reasonable control.