1. Who we are
This website is operated by TenaZ International Diet Clinic (Pty) Ltd (“TenaZ”, “we”, “us” or “our”).
Our website address is: https://www.tenaz.co.za
This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, place an order, complete an evaluation or contact us.
We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable privacy laws.
2. Contact details
If you have questions about this policy, need more information about our privacy practices, or want to lodge a complaint with us, please contact:
Information Officer: TenaZ International Diet Clinic (Pty) Ltd
Email: admin@tenaz.co.za
Telephone: +27 63 062 1888
Postal / Physical address: 5 Hluhluwe Rd, Paulshof, Sandton, Gauteng, 2191.
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.
3. When we collect personal information
We collect personal information in several ways, including when:
- You place an order on our website
- You complete an online evaluation form or contact form
- You create an account or log in
- You communicate with us via WhatsApp, email, phone or social media
- You subscribe to our newsletters or marketing
- You leave a review or comment on the site
- You interact with our website (cookies, analytics, etc.)
We may also receive information from trusted third parties who help us run our business (e.g. payment gateways, couriers, CRM and marketing platforms).
4. What personal information we collect
Depending on how you interact with us, we may collect:
4.1 Personal & contact details
- Name and surname
- Email address
- Phone / WhatsApp number
- Delivery and billing addresses
4.2 Account & order information
- Username and password (encrypted)
- Order history and order details
- Payment confirmations (we do not store your full card details on our servers)
4.3 Health & lifestyle information (optional)
When you complete an evaluation form or ask for product advice, you may choose to share information such as:
- Weight, goals and measurements
- Lifestyle habits and challenges
- Basic medical information you choose to disclose (e.g. blood pressure, medication, conditions)
We use this information only to provide general product and lifestyle guidance. It is not medical advice and does not replace consultation with your doctor.
4.4 Website & technical data
- IP address and approximate location
- Browser type and version
- Device type
- Pages viewed, time on page, clicks and other usage data (via analytics and cookies)
4.5 Comments & reviews
When visitors leave comments on the site, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (a “hash”) may be sent to the Gravatar service to check if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture (if any) is visible to the public in the context of your comment.
5. How and why we use your information
We will primarily use your personal information for the purpose for which it was collected. This includes:
- Processing orders – to receive, confirm, pack, ship and track your order
- Customer support – to respond to queries, give basic product guidance and help with parcels
- Account management – to create and manage your TenaZ account
- Communication – to send order confirmations, tracking links, important product information and service updates
- Improvement & analytics – to understand how people use our website, improve our content and offers
- Legal & compliance – to comply with laws, prevent fraud and keep proper records
We may also use your information, within POPIA rules, for:
- Direct marketing about TenaZ products, special offers and educational content
- Surveys, feedback and competitions (participation is always voluntary)
You can opt out of direct marketing at any time by using the unsubscribe link or contacting us.
6. Cookies & tracking technologies
Our site uses cookies and similar technologies to:
- Remember your login and cart
- Improve your browsing experience
- Help us understand how visitors use the website (analytics)
- Support security and fraud prevention
Examples:
- If you leave a comment, you can choose to save your name, email address and website in cookies so you don’t have to re-enter them next time.
- If you visit our login page, we set a temporary cookie to check if your browser accepts cookies.
- When you log in, we set cookies to remember your login details and display preferences.
You can control cookies through your browser settings. If you block or delete cookies, some features of the site may not work properly.
We may use tools like Google Analytics or similar services to collect aggregated statistics about site usage. These services use cookies and process IP addresses and usage data.
7. Embedded content from other websites
Articles or pages on this site may include embedded content (for example videos, images, maps or posts from other platforms).
Embedded content behaves as if you visited that other website directly. Those websites may:
- Collect data about you
- Use cookies
- Monitor your interaction with the content
- Track you if you have an account and are logged in to that service
We recommend you read the privacy policies of those third-party sites.
8. Minors
Our products and services are primarily intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.
If you believe a child has provided us with personal information without proper consent, please contact us and we will delete it where appropriate.
9. Who we share your information with
We do not sell your personal information.
We may share your information with trusted third parties, only as needed to provide our services and run our business, including:
- Couriers and logistics partners – to deliver your parcels and send tracking updates
- Payment gateways and banks – to process payments securely
- IT, hosting, CRM and email providers – to host the website, store records and send communications
- Professional advisors – such as auditors, accountants or legal advisors where necessary
We may also share information where required by law, to protect our rights, or in connection with legal proceedings, investigations or regulatory requests.
If TenaZ is ever involved in a merger, acquisition or sale of business, your information may be transferred as part of that transaction, but it will remain protected and subject to this Privacy Policy (or a revised policy communicated to you).
10. How long we keep your information
We keep your personal information only for as long as reasonably necessary for the purposes described in this policy, including:
- To complete orders and provide services
- To comply with legal, tax and accounting requirements
- To resolve disputes and enforce agreements
Examples:
For registered users, we store the personal information in their profile for as long as the account is active. Users can see, edit or delete their personal information (except their username). Website administrators can also see and edit that information.
Comments and their metadata may be kept indefinitely so we can recognise and approve follow-up comments.
11. Security
Our siteWe take reasonable technical and organisational steps to protect your personal information, including:
- Using secure systems and reputable service providers
- Limiting access to authorised staff and service providers
- Monitoring for security issues where reasonably possible
No system is 100% secure. You use our website and services at your own risk, but we are committed to minimising this risk as far as reasonably possible.
12. Your rights under POPIA
Under POPIA and other applicable laws, you have the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Ask us to correct or update your information
- Request deletion of your personal information where we are not legally required to keep it
- Object to certain types of processing
- Withdraw consent for marketing at any time
To exercise these rights, please contact us using the details in section 2. We may need proof of identity before we can act on certain requests.
You also have the right to lodge a complaint with the Information Regulator if you believe your privacy rights have been infringed.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services or systems
- Applicable laws and regulations
- Our internal processes
When we make changes, we will update the “Last updated” date at the bottom of this page. Your continued use of the website after changes are posted will be taken as acceptance of the updated policy.
Last updated: 11/14/2025
